With StarShip, you can import and ship Orders that are "Processing" in 3dcart. You can batch process multiple shipments with one click, or load an Order and select more shipment detail before processing it. Write-back of shipment information to the 3dcart Order occurs after you process the shipment in StarShip.
Notes
These steps walk you through shipping a 3dcart Order in StarShip. If you have multiple companies, make sure the 3dcart company is selected in the Source panel before starting.
Enter the Order Number or Browse for the Order
If you are entering the Order Number, type it into the Order field and press the Tab key. The order will populate the Ship screen.
Type in the order number
If you want to browse a list of Orders, click the magnifying glass next to the eCommerce 3dcart Order field.
Browse for the order
Use the available filters to narrow down and sort your search results.
Click Add Filter and then enter your specific criteria. Certain filters
also allow you to select from a list of existing values.
See Search/Batch Processing for more information about Filters, Columns, and the Search/Batch window. The default filter searches orders from the last 30 days.
Note : You can click the "Group Related Orders" to view related orders grouped by the Ship To Address, or both the Ship To Address and Shipping Method. The grouping method is based on the "Related Document Criteria" setting in eCommerce Options.
Select the Order(s) and then choose either Process Selected or Load Document :
[Process Selected]
This option will process one or multiple Orders without user intervention.
You can select to Ship/Process the shipment with or without printing labels
and documents. You can also define what StarShip should do if an error
occurs. For more info, see Batch Settings.
StarShip will write the Notes and tracking information back to the 3dcart
Order(s) and update the Order Status to
"Shipped".
[Load
Document]
This option populates the Order on the Ship screen, where you can
enter additional shipment details, as described below.
If you mapped
your Shipping Methods in Customize Interface, the Carrier/Service
will be automatically populated based on the 3dcart Order. If you need
to select the Carrier/Service, select from the drop-down lists.
Packing the Shipment (Optional)
StarShip will automatically place your items in the
default packaging (Box) on import. You can also pack the shipment manually,
by clicking the Packaging View button. In the
Packaging View, drag and drop the items into first level packaging (for
example, Box). StarShip can also pack your items automatically based on
preferences.
More about
automatic packing and packing preferences
Packaging
For Parcel shipments, you would enter package detail for existing packages. Remain in the Packaging View and navigate through the packages to weigh them or add package level details on the Packaging tab.
For Freight shipments, StarShip populates the bill of lading using line item and packing information. Bill of Lading settings in Freight Setup allow you some flexibility regarding how StarShip converts item packaging information into the bill of lading body. Typically, similar items with the same class are grouped under one general description. The commodity description may be edited on the BOL tab.
You can also manually enter the BOL.
Enter Shipment Detail (optional)
Enter any shipment detail that was not populated, such as Package or Shipment Options. You can also Rate Shop to compare pricing between the carriers.
Rate Shop
Rate the shipment with the
currently selected carrier by clicking Rate from the File menu or by pressing
Ctrl + Alt + R. To rate shop, click the Rate Shop button in the toolbar
or press Ctrl + Alt + S. Select a carrier from the Rate Shop tab.
For more information, see Shipping Process > Rating
in the StarShip Help.
Ready Date and Time (Optional)
Enter the shipment's Ready Date (and Pickup Time, for
Freight) on the Shipment tab.
Save the shipment
There are two options for saving shipments.
Save:
To save a shipment without processing it, select Shipment > Save,
press Ctrl + S, or click the Save button on the toolbar. This action
saves the shipment as a draft, but does not process the shipment,
request pickup from the carrier, automatically print shipping documentation,
or make any updates to the 3dcart Order. The shipment is essentially
saved as a draft so you may open it and make changes.
Ship/Process:
To process a shipment, select Shipment > Ship/Process or select
the Ship/Process button from the toolbar. The shipment is tendered
to the carrier. If you set up the bill of lading and/or labels to
print automatically, they are now generated.
StarShip updates the Order Status to "Shipped" (for both
full and partially shipped Orders ), and the Ship Date, Est. Delivery
Date, Tracking #, Carrier, and Total Weight are written back to the
Order Comments > Internal comments section on the 3dcart Order.
For Orders with multiple packages, the tracking number of the first
package is written back.
See Write-Back Results for a detailed
description of the write-back to 3dcart Orders.
3dcart has a Multiple Ship To feature that allows customers to ship an Order to multiple destinations. This feature can be enabled in the 3dcart Dashboard, in Modules > Multiple Ship To.
Since the customer can specify multiple addresses to which line items will be shipped, StarShip splits the Order into shipments based on the line item Ship To.
As each shipment is processed in StarShip, the Shipping Information section on the Order is updated with each shipment's status. You can then click on each Shipment # to view the shipment information. Tracking numbers are written back to each shipment.
You can partially ship an Order by adjusting the Units on Shipment on the Line Item tab in StarShip. The Order Status of partial shipments will be set to "Shipped" in 3dcart.
When you process multiple shipments against the same Order, the Tracking # is overwritten each time.
See also : Write-Back Results