Write-Back

The Write-Back feature allows StarShip to update the Order status, and write shipment and notes information back to 3dcart . Write-back status for a shipment is viewable on the eCommerce tab on the StarShip Ship screen.

Settings

1. Select Setup > Source Interface > eCommerce.
2. Select Customize Interface > 3dcart Order.
3. Click the Write-Back Setup button.
4. Under Notes Settings, select Parcel or Freight Shipments to view or modify the notes that will write back to the 3dcart Order. Click OK to save.
   
   These Notes are written back to the Order Comments > Internal comments section on the 3dcart Order.
   
   
   Modify the Note Tag and Note Field Names
• The Note Tag is the printed title; the information from the designated StarShip Note Field will appear next to the tag words. When you type in a Tag row, a pencil icon is activated to the left of it. A selected row will have a triangle next to it.
• To add Tags, position the cursor in a blank field and begin typing. Then, select a Note Field Name from the drop-down list to be associated with the new Tag.
• To delete a row, hover over the rowbar until an arrow appears. Single-click with the mouse so that the row is highlighted. Then, press Delete on your keyboard.
  
  
  Parcel Default Notes
  
  
  
  
  Freight Default Notes
  
  

Write-Back Results

Order Status

When the Order is completely shipped, the Order Status on the Order is updated to "Shipped" along with the shipped date. If the Order is only partially shipped, the Order Status will still be updated to "Shipped".

Notes

Notes are written back to the Order Comments > Internal comments section on the 3dcart Order. For Orders with multiple packages, the tracking number of the first package is written back.

Multiple Ship-To Addresses

In the case where an Order has multiple Ship-To addresses, StarShip creates a Shipment for each Ship-To address. The Status is updated for each shipment as it is shipped. A unique tracking number is written back for each Shipment. To view write-back, click on the individual Shipment. Click here for more information about Multiple Ship-To Addresses.