StarShip Server : Install Over Existing Installation

 

Follow this procedure to install a clean copy of StarShip Server over your existing installation. A new default database named StarShip will be created.

 

  1. From the Components menu, select StarShip Server.


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  2. Click Next to begin the installation.

  3. The following window displays for informational purposes only. If you are using a Proxy Server, you must enable the URLs shown in the list before you continue with the current installation. If you are not sure whether or not your company uses a Proxy Server, ask your Network Administrator before proceeding. Click Continue.


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  4. StarShip detects that you already have the Server installed. Select Install over existing installation. Then click Next.


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  5. Edit the registration information if needed. Click Next.


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  6. Choose a destination folder. To select a folder other than the default setting, click Browse. Click Next.


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  7. Select the SQL Server (2005 or higher) instance where the StarShip database should be installed. If it does not appear in the list, click the My SQL Server Instance is not in the list check box and then enter the computer name where SQL Server is running. Click Next.


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  8. Specify an authentication method to use for the selected SQL Server instance. For SQL Authentication, enter a User Name and Password in the fields provided. StarShip recommends using SQL Authentication. Click Next.


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  9. If the selected SQL Server has one or more existing StarShip database(s), you can choose whether to create a new StarShip database or use an existing StarShip database.


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  10. Specify the login information for the StarShip Server service. The local system account should be selected unless connecting to the SQL Server using Windows authentication or when connecting to the Internet through a proxy server that requires authentication. When selecting a specific account for the service to log on with, the installer will return a list of users specifically added to the local administrators group in the Name box. If the preferred user name is not on the list, you can enter it into the Name field. When entering the user name, be sure to use proper account format : <domain>\<username> or <username>@<domain>.



     

  11. You can choose whether or not to create backup copies of any files that are replaced during the installation process. When you select Yes, you can also provide a directory for the backup files. Click Next.


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  12. Select the Program Manager group where you would like to add shortcut icons for StarShip Server. You may accept the default setting of StarShip Server or type in a new group. Click Next.


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  13. Click Next to begin the installation.


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  14. If you ran the installation program from a CD, enable the Check for updates on the web check box. If you used a web installer, there is no need to check for updates. You can also view the release notes for this version of StarShip. Click Finish to complete the installation.


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  15. StarShip Server installation is now complete.


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Errors/Known Issues

 

StarShip Server Database Exists

If there is already a database named StarShip the installer requires you to enter a new database name and retry. If the name does not conflict with an existing name, the database is created and set as the current database.

 

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You may also receive this error if you are trying to upgrade an installation that is lower than version 10.0.2. In this case, you will need to install over the existing installation or first upgrade to 10.0.2 before upgrading your installation.
 

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Creating Database Error

If you delete a database from SQL Server that is the same as the name you are trying to create, you may see the following error. This may not occur, however there may be an occasion when the SQL Server database delete process does not delete the actual database files. If those files still exist when the installer tries to create the new database of the same name, the error will appear.

 

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To resolve this issue:

  1. Delete the StarShip.mdf and StarShip_log.ldf files if you do not need them, or relocate them to a different directory.

  2. Run the installation again. This should resolve the error.

 

 

Client installation

 Continue on to StarShip Client installation :