With StarShip, you can import and ship "Ready to Ship" and partially fulfilled Orders from Volusion. You can batch process multiple shipments with one click, or load an Order and enter more shipment detail before processing it. Write-back of shipment detail to the Volusion Order occurs after you process the shipment in StarShip.
Note: Partial shipments of an Order are supported.
These steps walk you through shipping a Volusion Order in StarShip. If you have multiple eCommerce interfaces, make sure the Volusion company is selected in the Source panel before starting :
Enter the Order Number or Browse for the Order
If you are entering the Order Number, type it into the Order field and
press the Tab key. The order will populate the Ship screen.
Type
in the order number
If you are browsing, click the magnifying glass next to the eCommerce Volusion
Order field.
Browse
for the order
Use the available filters to narrow down and sort your search results.
Click Add Filter and then enter your specific criteria. Certain filters
also allow you to select from a list of existing values.
See Search/Batch Processing for more information about Filters, Columns, and the Search/Batch window. The default filter searches orders from the last 30 days.
Note : You can click the "Group Related Orders" to view related
orders grouped by the Ship To Address, or both the Ship To Address and
Shipping Method. The grouping method is based on the "Related Document
Criteria" setting in eCommerce
Options.
Select the Order(s) and then choose either Process Selected or Load Document :
[Process Selected]
This option will process one or multiple Orders without user intervention.
You can select to Ship/Process the shipment with or without printing labels
and documents. You can also define what StarShip should do if an error
occurs. For more info, see Batch Settings.
StarShip will write the Notes and tracking information back to the Volusion
Order(s) and update the Order Status to
"Shipped".
[Load
Document]
Populates the Order on the Ship screen, where you can enter additional
shipment details, as described below.
If you mapped
your Shipping Methods in Customize Interface, the Carrier/Service
will be automatically populated based on the Volusion Order. If you need
to select the Carrier/Service, select from the drop-down lists.
Packing the Shipment (Optional)
StarShip will automatically place your items in the
default packaging (Box) on import. You can also pack the shipment manually,
by clicking the Packaging View button. In the
Packaging View, drag and drop the items into first level packaging (for
example, Box). StarShip can also pack your items automatically based on
preferences.
More about
automatic packing and packing preferences
Packaging
For Parcel shipments, you would enter package detail for existing packages. Remain in the Packaging View and navigate through the packages to weigh them or add package level details on the Packaging tab.
For Freight shipments, StarShip populates the bill of lading using line item and packing information. Bill of Lading settings in Freight Setup allow you some flexibility regarding how StarShip converts item packaging information into the bill of lading body. Typically, similar items with the same class are grouped under one general description. The commodity description may be edited on the BOL tab.
You can also manually enter the BOL.
Enter Shipment Detail (optional)
Enter any shipment detail that was not populated, such as Package or Shipment Options. You can also Rate Shop to compare pricing between the carriers.
Rate Shop
Rate the shipment with the currently selected carrier by clicking Rate from the File menu or by pressing Ctrl + Alt + R. To rate shop, click the Rate Shop button in the toolbar or press Ctrl + Alt + S. Select a carrier from the Rate Shop tab. For more information, see Shipping Process > Rating in the StarShip Help.
Ready Date and Time (Optional)
Enter the shipment's Ready Date (and Pickup Time, for Freight) on the Shipment tab.
Save the shipment
There are two options for saving shipments.
Save:
To save a shipment without processing it, select Shipment > Save,
press Ctrl + S, or click the Save button on the toolbar. This action
saves the shipment as a draft, but does not process the shipment,
request pickup from the carrier, automatically print shipping documentation,
or make any updates to the Volusion Order. The shipment is essentially
saved as a draft so you may open it and make changes.
Ship/Process:
To process a shipment, select Shipment > Ship/Process or select
the Ship/Process button from the toolbar. The shipment is tendered
to the carrier. If you set up the bill of lading and/or labels to
print automatically, they are now generated.
StarShip updates the Order Status to "Shipped" or "Partially
Shipped", the Ship Date, Tracking # and Service are written back
to the Tracking section on the Volusion Order. If you set up
the Shipped Email to be sent in Write-Back
Setup, the email is sent to the customer.
See Write-Back Results for a
detailed description of the write-back to Volusion.
To partially ship items from an order, change the item quantity in the StarShip Ship screen. A dialog may pop up asking you to confirm changing the quantity. After your Ship/Process the shipment, StarShip will NOT change the Order Status to "Partially Shipped". The Order Status will still be displayed as "Ready to Ship".
When you void a shipment in StarShip, the Order Status will not change back to "Ready to Ship", however, the shipment information (written back to the Tracking section on the Order) will be removed.