User-Defined Carriers


StarShip's Parcel User-Defined Carrier option allows you to set up an unlimited number of carriers and services. The user-defined carriers and accounts are defined and saved by location.

For each carrier you define, you can :


Note : The Parcel User-Defined Carriers option is a module that is enabled through your StarShip registration.



You access setup by selecting Setup > Carrier Interface > Parcel User-Defined Carriers. Once a carrier has been set up, you can also access the carrier through Maintain > Carriers.


Disable use of Parcel User-Defined Carriers

Check this option on the Main tab if you do not want user-defined carriers to be available on the Ship screen when processing shipments.




This tab is where you set up the carriers you want to use. You can add, edit, or delete carriers using the appropriate buttons.

Click the Add button to launch the Carrier Setup wizard. The wizard helps you to set up necessary and optional information for each carrier.


After clicking Add, you will see the following tabs :


The Main tab > Status section allows you to disable the carrier, i.e the carrier will not appear on the Ship screen or be available for shipping.


  1. First, type in a unique name for the carrier. The Type field defaults to Parcel. Then, enter the carrier's SCAC (Standard Carrier Alpha Code).
  2. Next, add carrier Services by clicking the Add Services button.
  3. Enter the Name and Code, and select the type of service (Ground or Air).
  4. Set the supported delivery area by selecting the Service Area (Domestic, International, or all). Later in the setup, you can add zones and rates for each of the services that supports domestic deliveries for the carrier.
    Click OK.

  5. Repeat step 2 to add as many services as you would like. You can also edit and delete services.

  6. Enter the Phone and Fax for the carrier, if desired.
  7. To upload a carrier logo, click the folder button next to the Logo field. Select the graphic you want to use and click OK. The logo will appear on the Ship screen when the carrier is selected.




This tab allows you to set up your carrier accounts. You can have multiple accounts for each carrier but you must have at least one account set up in order for the carrier to appear as a selection on the Ship screen.




Click Add to add an account and fill out the tabs as described below:


Address Tab

Provide an account name and a unique account number for the account.

Each account must also have a corresponding address. This is the address that will be used as the origin address when rating shipments.

Zones/Rates Tab

StarShip allows you to upload your carrier rates and zones files to use when processing shipments for this carrier. Zones and rates are used when processing domestic shipments only.  For International shipments, shipping charges must be entered manually. You do not have to upload zones/rates files.


Service Availability


All services are available for all destinations; zone unassigned

If you don't have a zone file to upload, you should select this option. This allows users to process shipments for this carrier without zone or rate information. All created services will be available for the selected carrier and the shipping charges can be manually entered. (Other Zones/Rates settings on this dialog will be greyed out, and any uploaded Zones data will not be used.)



Availability and zone are calculated by StarShip

This option allows StarShip to use uploaded zone information to calculate service availability  and zones for a particular destination. Services without associated zone data  will not appear on Ship screen.

When selected, you may additionally choose to enter rates manually or have StarShip calculate rates when processing shipments with this carrier.

Shipping charges can be entered manually or calculated if a corresponding  rate file is uploaded.



Uploading Zones (optional)

Zones are uploaded for each Service from a .CSV file provided by your carrier representative.

StarShip supports two Zones file formats :

When using the Extended format, "Transit Days" must be an integer and cannot be left blank. Transit Days is used to calculate Estimated Delivery Date.

Additionally, the "Saturday Delivery" column must be a True / False value. Saturday Delivery is also used to adjust Estimated Delivery Date.


Select the Service and click the   button to select the Zones file. Services that have no corresponding zone information will not appear on the Ship screen.






When processing shipments with this carrier


Rates are entered manually

StarShip will use the shipment zone to calculate the zone and service availability only. Rates files are not used and the uploading of rate files is not supported when set to manually enter rates.


Rates are calculated by StarShip

You can upload rates files for each Service. StarShip will use the Rates data to calculate rates based on the shipment zone.


Note : There are no package weight restrictions for either rating method.



Uploading Rates Files

Rates files can be uploaded for each Service from a .CSV file. The supported rate file format is Zone, Weight, Charge.

Note : You do not have to upload rates files for each service. However, when the rates are calculated by StarShip, rating/shipping may fail if the service is selected and rates or zones are not found for this carrier account.  



Once you have saved the accounts settings, any zones and rates files you defined are imported.

The zones and rates file status will appear on the Carrier tab for the account.





Dim. Weight

Dimensional weight factors are used to calculate the billed weight for a shipment. This tab allows you to adjust dimensional weight factors per account and service.

The default value for all dimensional weight factors is 166.

You can also set the a minimum dimensional threshold (in cubic inches) before dimensional weight takes effect for Ground and for Air services.  Type the dimensions directly into the "Cu. Inch." field.






This tab shows supported accessorial options and their corresponding charges. The default value for all charges is 0.00.

Note that the Insurance charge will be used after a $100 minimum Insurance Amount has been met.

StarShip also supports separate Residential surcharges for Ground and Air services.

To enter or change a charge amount, type directly into the "Charge" field.





Tracking Number

Tracking numbers are assigned to each package that is processed in a shipment. StarShip ensures the originality of tracking numbers for 18 months.






EOD History

This tab shows you posted events for the currently selected account, such posted shipments or pickup requests. You can utilize the filters at the top of the window to display specific postings, by Posted Date(s) including a date range or by status. To filter using a date range, select Range from the Posted Date drop-down list and then enter a range in the fields to the right.

The selected posting's details display below the grid.



Save Account

To save the account information and settings, click OK. Any rates and zones files will be uploaded at this point.



Fuel Surcharge

This tab allows you to enter the fuel surcharges by percentage for Ground and/or Air Services. The default values are 0. If no value is set, fuel surcharges are not applied when the shipment is rated.



Reference Fields

Reference fields allow you to define additional information for the shipment; for example, you can define a field that you want to print on a report or custom label. StarShip supports up to 3 different reference fields at the package and shipment levels.

Specify the shipment fields to include as reference fields by selecting them from the drop-down lists.


Additional Info

This tab displays the supported billing types and shipment options available for Parcel User-Defined Carriers.