FedEx Returns


You can create and print a return label and include it in the original shipment to your recipient. You can also email a label to your recipient. The recipient can then apply this label to the return package as needed and drop the package off at a FedEx drop off location. No charges are assessed until the label is used. In addition, a Return Materials Authorization (RMA) reference field (printed on the label and your invoice) is available to help you track your return shipments.

StarShip supports domestic Return Shipments for FedEx Express and FedEx Ground shipments. Return shipments are available for FedEx First Overnight®, FedEx Priority Overnight®, FedEx Standard Overnight®, FedEx 2Day®, FedEx Ground®, FedEx Home Delivery®, FedEx 2Day® Freight, FedEx 3Day® Freight, and FedEx Ground® Economy shipments throughout all 50 states.

StarShip also supports international Return Shipments for FedEx Express and FedEx Ground, excluding freight services and Ground Economy.


FedEx Express Return Shipments

You can schedule the pickup for the same day or the next business day, Monday through Friday. FedEx makes one pickup attempt as part of this service.


FedEx Ground Return Shipments

Return shipments are available for FedEx Ground® deliveries throughout all 50 states.

You can schedule a pickup for the next business day and up to 10 business days in advance. Business days are Monday through Friday for commercial pickups; Tuesday through Saturday for residential pickups. FedEx makes three pickup attempts as part of the service.


FedEx Ground Economy Returns

Return shipments can include a prepaid USPS® integrated return shipping label. USPS offers free residential or business pickup, Monday through Saturday, and coverage to every residential address in the U.S., including APO and FPO destinations. There are no residential or Saturday pickup charges.


FedEx International Return Shipments

FedEx supports International Email Return label shipments. When you Ship/Process the shipment, you get a link to the FedEx website where you can print the return label(s) for each package.



You can also access the link to the Email Return Label from the Shipment Options tab under the FedEx Returns option w hen the shipment is open on the Ship screen.




Create a FedEx Return Shipment

You can create Returns from a new shipment that is open on the Ship screen. Enter shipment details and check the Return Shipment option on the Shipment tab, under Shipment Options. When you process the shipment (F5), the return is created.

You can also create returns for open or processed shipments from the Open Shipment dialog.


Return Options

Configure the settings below for FedEx Return Shipments.


Label - Select from:


You may also optionally enter a reason for the return, an RMA #, and a Failed Email address where email can be sent when any email notifications fail to be delivered.

The recipient address will be used for Recipient Pickup.