StarShip allows you to import and ship your Squarepace Orders in just a few easy steps. You can batch process multiple shipments with one click, or load an Order and enter more shipment detail before processing it.
Note: Partial shipments of an Order are supported.
These steps walk you through shipping a Squarespace Order in StarShip. If you have multiple companies, make sure the Squarespace company is selected in the Source panel before starting.
Enter the Order Number or Browse for the Order
StarShip will only access Squarespace Orders with an Order Status of "Pending". In StarShip, these Orders will display as "Unshipped" in the Browse window.
If you are entering the Order Number, type it into the Order field and
press the Tab key. The order will populate the Ship screen.
Type
in the order number
If you want to browse a list of pending Orders, click the magnifying glass
next to the eCommerce Squarespace Order field.
Browse
for the order
Select the Order(s) and then choose either Process Selected or Load Document :
Use the available filters to narrow down and sort your search results. Click Add Filter and then enter your specific criteria. Certain filters also allow you to select from a list of existing values.
See Search/Batch Processing for more information about Filters, Columns, and the Search/Batch window. The default filter searches orders from the last 30 days.
Note : You can click the "Group Related Orders" to view related orders grouped by the Ship To Address, or both the Ship To Address and Shipping Method. The grouping method is based on the "Related Document Criteria" setting in eCommerce Options.
[Process Selected]
This option will process one or multiple Orders without user intervention.
You can select to Ship/Process the shipment with or without printing labels
and documents. You can also define what StarShip should do if an error
occurs. For more info, see Batch Settings.
StarShip will write tracking information back to the Squarespace Order(s) and update the Order Status to "Fulfilled".
[Load
Document]
Populates the Order on the Ship screen, where you can enter additional
shipment details, as described below.
Select the Carrier/Service if not
already populated from the Squarespace Order.
Packing the Shipment
You can pack the shipment manually, by clicking the
Packaging View button. In the Packaging View,
drag and drop the items into first level packaging (for example, Box).
StarShip can also pack your items automatically based on preferences.
More about
automatic packing and packing preferences
Packaging
For Parcel shipments, you would enter package detail for existing packages. Remain in the Packaging View and navigate through the packages to weigh them or add package level details on the Packaging tab.
For Freight shipments, StarShip populates the bill of lading using line item and packing information. Bill of Lading settings in Freight Setup allow you some flexibility regarding how StarShip converts item packaging information into the bill of lading body. Typically, similar items with the same class are grouped under one general description. The commodity description may be edited on the BOL tab.
You can also manually enter the BOL.
Enter Shipment Detail
You can select or modify the shipping method from the Carrier and Service fields on the Shipment tab, and enter or modify the billing information, if necessary.
Enter any shipment detail that was not populated, such as Package or Shipment Options. You can also Rate Shop to select a carrier and service.
Rate the Shipment
Rate the shipment with the currently selected carrier by clicking Rate from the File menu or by pressing Ctrl + Alt + R. To rate shop, click the Rate Shop button in the toolbar or press Ctrl + Alt + S. Select a carrier from the Rate Shop tab. For more information, see Shipping Process > Rating in the StarShip Help.
Ready Date and Time (Optional)
Enter the shipment's Ready Date (and Pickup Time, for Freight) on the Shipment tab.
Save the shipment
There are two options for saving shipments.
Save:
To save a shipment without processing it, select Shipment > Save,
press Ctrl + S, or click the Save button on the toolbar. This action
saves the shipment as a draft, but does not process the shipment,
request pickup from the carrier, automatically print shipping documentation,
or write back any information to the Squarespace Order. The shipment
is essentially saved as a draft so you may open it and make changes.
Ship/Process: To process a shipment, select Shipment > Ship/Process or select the Ship/Process button from the toolbar. The shipment is tendered to the carrier. If you set up the bill of lading and/or labels to print automatically, they are now generated. StarShip also updates the status of the Squarespace Order and writes back the tracking information.
After you process a shipment in StarShip, the Order Status is set to Fulfilled.
The Tracking Number information writes back to the Summary tab of the Squarespace Order.
Once a shipment is processed, voiding it in StarShip will not change the Order Status from "Fulfilled" in Squarespace. You must cancel the Order in Squarespace, and re-order if necessary.