DHL Services


The StarShip DHL module allows you to quickly retrieve information directly from an order or invoice; address fields, shipping method, and email are automatically populated on the shipment screen. You can print bar-coded shipping labels, commercial invoices, and certificates of origin.

StarShip supports the following DHL services and options :






Domestic Express



The services available on the Ship screen depend upon the shipment destination.

Express WorldWide - Guaranteed delivery by the end of the next possible business day.

Express WW (WorldWide) 9:00 -  Time-sensitive : Guaranteed delivery on the next possible business day by 9:00 a.m.

Express WW 10:30 - Time-sensitive : Guaranteed delivery on the next possible business day by 10:30 a.m.

Express WW 12:00 - Time-sensitive : Guaranteed delivery on the next possible business day by 12 noon.

Express WorldWide B2C - Business-to-Commerce Parcels

Document Service (enable the Documents Only check box on the International tab)




Service Options


Additional Protection

This option enables the cost of additional protection (i.e. shipping insurance). You can select how to apply the additional protection : divide the amount among all packages in the shipment, or apply the amount to every package. Enter the Base Amount and the fee for this option will display in the upper right corner.




Handling Fee

You can set how to apply the Handling Fee to the shipment :

Handling Fee Type


Base Amount

The base amount is automatically calculated and can be added to or subtracted from the Applied Amount by clicking the Add or Subtract radio buttons.


Applied Amount

This is the handling fee that will be charged. The applied amount only displays when one or more freight rules have been used to modify the handling fee.


Handling Fee Freight Rules

When Package or Shipment Handling Fee rules have been set up for DHL and the conditions of a rule has been met, the Handling Fee check box is automatically enabled on Ship screen. For some shipments, you may not want to charge a handling fee even if handling fee rules apply.

To allow the user to de-select the Handling Fee option when you have freight rules configured, you can set up a rule that uses the Handling Fee check box as a condition (checked or unchecked). So you can set up the rule to say that if the Handling Fee option is unchecked under options, don't apply a handling fee.

See : Disable Handling Fee





Email notification

Email notification allows you to send a shipment notification message to up to 5 email addresses. This email includes the shipment number and a link to the DHL website where the shipment can be tracked.

The currently available type of notification is :

Recipients - You can specify up to five recipients (Sender, Other, or Recipient) and their email addresses. Click the Additional Settings button to access all 5 Notification recipients.


The Ship From Name defaults to the Sender Company -- that is, the company name listed in the Company field on the Sender tab. You can also include a message in the Memo field.