UPS provides a Voice NotificationSM service at no additional cost, which gives recipients advance notice that a shipment is on its way, and a time frame in which the shipment will arrive. In addition, Voice Notification lets recipients know when UPS will arrive to retrieve a return package so the shipment can be ready for pickup.
Voice Notification is available with these services:
Signature Required and Adult Signature Required shipments to residential addresses
Collect on Delivery (C.O.D.) shipments to residential addresses
3 UPS Pickup Attempts on UPS Returns® to residential addresses
To request Voice Notification, provide the recipient's phone number and check the Residential check box on the Recipient tab when creating a shipment.