Terminal Services or Citrix Support

StarShip is compatible with the Citrix Presentation Server and Windows 2003 Terminal Server and higher.

Terminal Services/Citrix considerations

You must install the StarShip Client with Terminal Server in "Installation Mode."

Printer setup must be performed on the remote site workstation while logged into the Terminal Server/Citrix session as the appropriate Windows user that will be shipping.

Scale setup must be performed on the remote site workstation while logged into the Terminal Server/Citrix session as the appropriate Windows user that will be shipping.

See also : COM Scale Setup

Note : V-Technologies does not support the installation of StarShip Server on a Terminal Server, Citrix Presentation Server, or in a Citrix load balanced environment.

Notes

Terminal Server/Remote Desktop Easy Printer Drivers

The Screwdriver and Quest Easy Print EMF printer redirection drivers are unsupported by StarShip

There is Group policy item "Use Terminal Services Easy Print printer driver first" that needs to be disabled on the terminal server so that the terminal server attempts to find a suitable driver loaded on the terminal server to map the client auto-created printer .  

This policy object can be found in the Group Policy Management Console:Computer Configuration\Policies\Administrative Templates\Windows Components\Terminal Services\Terminal Server\Printer Redirection

Redirected Session Printers

When using redirected session printers from the remote workstation, the matching printer driver has to be installed on both the local machine where the print device is attached, as well as on the Terminal Server hosting StarShip.

USB scale re-directors supported over Terminal Services/Citrix

StarShip supports the following USB re-directors. Each must be licensed and licensing is the responsibility of the customer based on the number of devices/users/connections. There is a 15 day trial available for download on the vendor's website.

• USB Redirector TS Edition : http://www.incentivespro.com/products.html
  Redirect USB devices into Remote Desktop RDP, Citrix (ICA) or Terminal Server sessions, with per-session isolation.
• USB for Remote Desktop : http://www.usb-over-network.com/usb-for-remote-desktop.html

Each re-director has a Client/Workstation and Server component. The Client component must be installed on the shipping PC where the USB electronic scale device is attached. The Server component should be installed on the Terminal Server where the StarShip Client application is loaded.  

StarShip can be configured to communicate with the re-directed device from within the Citrix/Terminal Services session. To do this :

1. In StarShip, go to Setup > Scale Interface > Setup button.
2. Select "Use Local COM or USB Port in remote session" and click Next.
3. Select the USB bullet under port type.
4. Select the identified/re-directed USB device.

For more information, see Scale Interface setup in the StarShip Help.

COM Scale Setup

To successfully connect StarShip to a COM/Serial scale in a Citrix environment, perform the steps outlined here.

Roaming User Profiles

When using roaming user profiles, Local security or group policies deleting C:\Users\username\appdata\local\V-Technologies\ or C:\Documents and Settings\username\local settings\application data\V-Technologies should be completely disabled.