BigCommerce Write-Back

The Write-Back feature allows StarShip to write shipment information back to the BigCommerce Shipment. Write-back status is viewable on the eCommerce tab on the StarShip Ship screen.

Notes write-back is enabled by default, but you can customize the notes that write back in Write-Back Setup.

Settings

1. Select Setup > Source Interface > eCommerce.
2. Click Customize Interface, and select BigCommerce Order under My Interface (or your custom interface name).
3. Click the Write-Back Setup button.
   
   
   
   
   
   
4. Under Notes Settings, select Parcel or Freight Shipments to view or modify the notes that will write back to the BigCommerce Shipment.
   
   These Notes are written back to the Shipment Comments in BigCommerce.
   
   
   Modify the Note Tag and Note Field Names
• The Note Tag is the printed title; the information from the designated StarShip Note Field will appear next to the tag words. When you type in a Tag row, a pencil icon is activated to the left of it. A selected row will have a triangle next to it.
• To add Tags, position the cursor in a blank field and begin typing. Then, select a Note Field Name from the drop-down list to be associated with the new Tag.
• To delete a row, hover over the rowbar until an arrow appears. Single-click with the mouse so that the row is highlighted. Then, press Delete on your keyboard.
  
  
  
  Parcel Default Notes
  
  
  
  
  
  
  Freight Default Notes
  
  
  
  
  

Write-Back Results

Order Status

When an order is fully shipped, StarShip will set the Order Status to "Shipped" on the View Orders page in BigCommerce. If a shipment is voided, StarShip will change the status on the Order back to "Awaiting Fulfillment".

Notes Write-Back

The default notes (or any others that you add or modify) will write back to the Shipment. Click the " + " button next to the order to display the Order details and then click the Shipment # on the right to display the Notes.

The Notes write back to the Shipment Comments :